Refund policy

We have a 14-day return policy, which means you have 30 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@kovesalon.com. Please note that returns will need to be sent to the following address: 30290 Rancho Viejo Road Suite 211, San Juan Capistrano, CA 92675

You can always contact us for any return question at hello@kovesalon.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Return and Refund Policy

Thank you for shopping with us! We hope you're excited about your purchase, but we understand that sometimes things don’t work out. Please review our policy below to ensure a smooth process if you need assistance.

  1. Returns & Store Credit:

    • We do not accept returns for a refund. However, we do offer store credit for eligible items.
    • To be eligible for store credit, the item must be unused, in its original packaging, and in resellable condition.
    • The customer is responsible for the return shipping cost.

  2. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us within 7 days of receiving your order with details and photos of the damage/error.
    • Once verified, we will replace the damaged item at no additional cost to you.

  3. How to Return for Store Credit:

    • To initiate a return for store credit, please reach out to our customer service team at hello@kovesalon.com with your order details and reason for return.
    • Our team will provide instructions for how to proceed with the return, including return address and any necessary steps.

Thank you for your understanding! We value your business and want to make sure you’re completely satisfied with your purchase.